Refund & Cancellation Policy

1. Cancellation before delivery

If you cancel before we begin work on your order — i.e. before a session is held or before any review/analysis is shared with you — you'll receive a 100% refund. Just reply to your order confirmation email or write to us via the Contact page.

2. Rescheduling a session

• More than 24 hours before the scheduled time: reschedule freely, any number of times, subject to availability.
• Within 24 hours of the scheduled time: we'll do our best to accommodate one reschedule. A second late reschedule may be treated as a no-show.
• No-show (you don't join without prior notice) is treated as delivered and is non-refundable. We'll hold the slot for 15 minutes from the booked start time.

3. Partial delivery

For multi-session bookings (e.g. 4 mentoring sessions) or async reviews delivered in stages, you can cancel the remainder at any time. We'll refund the unused portion on a pro-rated basis, calculated from the per-session or per-stage value of the order.

4. After delivery

Once a session has been delivered or a review document has been shared with you, the work is considered complete and is non-refundable. If you're unhappy with the quality, please tell us within 7 days of delivery — we take this seriously and will propose a follow-up session or rework where we agree the work fell short of what was promised on the service page.

5. Failed or duplicate payments

A failed Razorpay payment is never captured — any pending bank hold is auto-released by your bank within 5–7 business days. If you accidentally pay twice for the same order, the duplicate is refunded in full immediately on confirmation. Email us with both payment references so we can match them.

6. Cancellations by us

If we cannot deliver an order (e.g. capacity issue, scope is out of our expertise, conflict of interest), we'll cancel and refund the order in full. We may also cancel and refund orders that violate our Terms of Service.

7. How refunds are processed

Approved refunds are processed back to the original payment method through Razorpay. Once initiated, banks typically credit the amount within 5–7 business days; UPI refunds are usually faster. You'll receive a confirmation by email when the refund is initiated.

8. How to request a refund or cancellation

1. Reply to your order confirmation email, or use the Contact page.
2. Include your order number, registered email and a short reason (helps us improve).
3. We acknowledge within one business day and confirm the outcome within three business days.

9. Contact

For any cancellation or refund question, reach us via the Contact page. We try to make this fair on both sides — if anything looks off, just tell us.